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Delivery & Returns

We aim to despatch your parcel within 2 working days. Parcels more than often leave next working day after we receive your order. If something is out of stock or we cannot despatch your parcel straight away you will be contacted and told.

Please note that most UK parcels are sent Royal Mail 2nd class. These will be delivered by your postman, who should put a card through your door if you are out.

If your UK parcel hasn't arrived within 7-10 days and you have no card, it is important that you check the local sorting office to see if your parcel has been left there for you. If your parcel is not collected within 2 weeks of it arriving it will be returned to us and you will have to pay further postage to have it re-sent.

Shipping is available worldwide and charged according to weight. We use the cheapest possible method of shipping to keep your costs as low as possible.

International shipping is also sent via Royal Mail.

If your order is urgent, please phone it through on 01306 898144 and ask us to arrange 1st class delivery or Special Delivery. We will be able to quote you for the extra amount payable and take your order over the phone.

PLEASE NOTE THAT WE CANNOT BE HELD RESPONSIBLE IF THE ROYAL MAIL IS EXPERIENCING LONGER DELIVERY TIMES DUE TO EITHER SEVERE WEATHER CONDITIONS, OR SHEER VOLUME OF PARCELS.

Refund Policy

You have  the right to cancel within seven days of your order, or seven days of receipt of the goods (whichever is the longer). If you do cancel your order, you will have your payment returned. Please contact us via email to arrange this. Please note that if you have requested bespoke lengths of cut fabric or cut ribbon - these cannot be returned as they have been cut especially for you. Please also note that if your goods have been despatched you will be responsible for the return of those goods to us at your own cost and initial shipping charges will also not be refunded.

Exchanges Policy

  1. Requests for EXCHANGES must be made within 7 days of receipt, and goods must be returned in UNUSED condition and original packaging within seven days. Please note that postage costs will be incurred.
  2. Customers are responsible for return postage on returns & exchanges and are responsible for the goods until they reach us, - INSURED trackable return mail is suggested.

Every care is taken to ensure that all the descriptions on the site are correct. Photographs of goods are as accurate as we can get them, but due to variations in colour and the nature of the digital image, goods may vary slightly in colour from the colours displayed on your computer monitor.